Help centre / Your account, billing and support
Change your email, notifications and devices
Change the email you sign in with, choose what we tell you about, and sign out devices you don't use.
What you'll need: Your password, or access to your email.
Everything here is yours alone.
More detail
Nobody else in your organisation can see it. Find it under Your account and security.
Change your email address
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Step 1: Press Edit email.
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Step 2: Confirm it is you: type your Password, or press No password? Email me a code.
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Step 3: Type your New email address and press Send the link.
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Step 4: Open the email at your new address and press Confirm my new email within an hour.
More detail
Until you confirm, you still sign in with your old address. We tell your old address once it has changed.
Choose what we tell you about
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Step 1: Open Notification settings.
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Step 2: Tick a box for each way you want to hear about it: Email, In the app or Push.
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Step 3: For Push, press Turn on under Notifications on this device.
More detail
On an iPhone, add KivoHR to your home screen first.
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Step 4: Press Save.
More detail
Some messages keep your account safe, so they are always sent by email.
Sign out a device
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Step 1: Press See signed-in devices, and confirm it is you.
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Step 2: Press Sign out beside a device you don't know, or Sign out of all other devices.
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Step 3: If you didn't recognise it, change your password straight away.
Stuck?
It says someone already signs in with that address
Each person in your organisation needs their own email address. Use a different one, or ask HR.
It says my organisation manages this address
Your organisation signs you in with Microsoft or Google. Change the address there. KivoHR picks it up the next time you sign in.
It says to use my work email
Your organisation asks staff to sign in with their work address. Use that one.
It says that link is out of date
Your email has changed since, or someone took that address. Nothing was changed. Start again from Edit email.
I turned on Push but nothing arrives
Check that notifications for KivoHR are allowed in your phone's or browser's settings. Then press Turn on again.
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