Help centre / Your account, billing and support
Choose a plan, pay, and change or cancel it
Choose a plan, pay, keep your billing details right, change plan, pause or cancel, and what happens when you leave.
What you'll need: How many people you employ, Your billing address and any purchase order number.
Billing is under Settings, Subscription, Plan and billing.
More detail
Only account owners see it. Every plan has every feature; plans are priced by how many people you employ.
Choose a plan and pay
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Step 1: Press Choose your plan, pick one, and choose monthly, or yearly for ten months' price.
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Step 2: Check Billing details: who your requests and VAT invoices are made out to, and where we send them.
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Step 3: Pay by card, or by bank transfer from the payment request we send.
More detail
Your VAT invoice and receipt are on Plan and billing.
Change, pause or cancel
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Step 1: Switch plan: a bigger plan starts today and asks for the difference now (you confirm first); anything else starts at your renewal.
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Step 2: Pause for 1 to 6 months from the end of what you've paid for.
More detail
Your records stay readable, but nothing can be changed.
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Step 3: Cancel subscription: no exit fee and no notice period.
More detail
It ends on the last day you've paid for, and you can undo it until then.
Stuck?
We employ more than 500 people
That's Enterprise: talk to us rather than choosing a plan here. It's billed yearly, with extra people added in hundreds, and comes with a named account manager. The prices for every size are on our pricing page.
We've grown past our plan
Your plan lets you add some people past its size before you need a bigger one, and we tell you first. Press Switch plan to move up.
It says a request is overdue
Pay it first: you can't change plan or pause while a payment is overdue. From day 14 late the account is read-only until it's paid; paying lifts that at once.
It says there's a change waiting for its card payment
Your last change is being paid by card. Try again once the payment is confirmed.
I can't pause again
You can pause once in 12 months, and only a paid, running subscription.
There's no renewal to change
Your subscription is set to end. Keep it first, under Pause and cancel, then change plan.
A VAT invoice shows our old address
Documents keep the details they were sent with. Change Billing details for the next ones.
More detail
When you leave
Your contract with us, and every time it was signed, is under Settings, Agreements. When we change an agreement, an account owner is asked to read it under Our agreements and press Sign and continue before carrying on.
Your records stay readable for 90 days. You can Export all data, choose a plan to come back, or keep them read-only on Archive. To delete everything sooner, use Delete your organisation.
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