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Getting support.
Support requests are raised from inside your account, so we can see exactly where you are and your organisation’s owners can follow every request.
Help and support
Inside your account
3
Open
2
Replied
1
Resolved
- AO T-000412 · Import stuck at row 30 Raised by Amara Okafor Replied
- JT T-000409 · Add a second site Raised by Jo Taylor Resolved
- RM T-000405 · Invoice needs a PO number Raised by Rahul Menon Resolved
You can sign in
Open Help and support in your app, or use Report a problem on any screen. You can follow the reply there, and your organisation’s owners see every request.
You can’t sign in
Use Forgot password on your organisation’s sign-in page. Don’t know its address? Sign in with your email: we send you a code, then show your organisations. If you still can’t get in, ask an owner in your organisation to raise a request for you.
Find my sign-in pageNot a customer yet
Questions about KivoHR, pricing or moving from another system? Book a short demo and we’ll answer them.
Book a demoA person replies, and you can see when.
While a request is waiting for us, it says when someone from our team will reply by, such as “today at 14:30”. If we pass that time, it says our reply is late rather than hiding it. Our first-reply targets are set by plan in our terms, and we count each month how many first replies were on time.