HR software for hospitality and retail teams who work in shifts.
For restaurants, bars, hotels and shops: staff on zero-hours and irregular hours, someone new starting every week, and managers on the floor rather than at a desk. Rotas that check the law, clocking at the door, and holiday worked out from the hours.
14 days free · no card needed
Hillside · week of 2 Nov
Draft · 186 hours · within budget
What keeps general managers up at night
-
“Holiday for our zero-hours staff”
Worked out from the hours
Irregular-hours staff can build up holiday at 12.07% of the hours they work, with the sum shown to them.
Leave and absence -
“Someone new starts every week”
Ready before the first shift
Starters fill in their own details from a link, and the right-to-work check is recorded with its evidence before they start.
Hiring and onboarding -
“Under-18s on the rota”
Their limits, enforced
A shift over a young worker’s limits, or a night shift for an under-18, is held back unless a manager records a lawful exception for it.
Rota and shifts -
“Swaps sorted on WhatsApp”
Swaps the manager can see
Staff offer a swap, a colleague accepts and the manager confirms it, with the checks already done.
Mobile app
At the door
Clock in at the back door, or at the till.
A tablet kiosk by the staff entrance takes a PIN or a card and keeps working if the Wi-Fi drops. Or put up a QR code that changes every 30 seconds. Staff who have their phones can clock in from the app, checked against the site’s location when they clock in or out.
Hillside reception
Online07:58
Tap your card or enter your PIN
Every site
Each manager sees their own site. You see them all.
Each site has its own rota, managers and staff, and a person can work across sites with their hours checked together. Head office sees headcount, absence and lateness across every site, and contracted pay rates are checked against the minimum wage every night.
AI Ask Kivo answers “who’s working Saturday?” or “overtime by site this month, compared with last” for the sites you look after. AI in KivoHR
This week · all sites
Hillcrest Kitchens · 3 sites
Shifts planned 126
Open shifts offered 4
Swaps waiting for a manager 2
Contracted pay vs minimum wage Checked overnight
Certificates
Food hygiene and licensing, in date before the shift.
Set the training each role needs, such as food hygiene for the kitchen, and mark the ones nobody can work without: the rota then won’t give a shift to someone whose course has lapsed. Reminders go out ahead of each renewal, to them and, at the last one, to their manager.
Kitchen · training
Harrogate
Food hygiene level 2 9 of 10
Aisha Rahman · food hygiene Expires in 12 days
Allergen awareness 10 of 10
Hospitality and retail: common questions
Do our staff need a computer?
No. Everything staff do, from clocking in to requesting leave, works on their own phone, and a kiosk at the door covers anyone without one.
We take on seasonal staff. Does that cost more?
No. One flat price for your size. We tell you at 80% of your plan’s limit, and you can go over it for a while before anything is blocked.
Can each site manager see only their own team?
Yes. Each site has its own managers, and head office sees every site.
Does it handle zero-hours contracts?
Yes. In Great Britain, staff with no set hours can build up holiday at 12.07% of the hours they work, counted from their timesheets or the hours you record.
Next week’s rota, done before service starts.
14 days free, no card needed.