Help centre / Your account, billing and support
Two-factor sign-in and your password
Protect your account with an authenticator app, keep recovery codes, and change or reset your password.
What you'll need: An authenticator app on your phone.
Two-factor asks for a code from your phone as well as your password.
More detail
Roles that see sensitive records must use it.
Turn on two-factor
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Step 1: Go to Me, then Your account and security, and press Turn on two-factor authentication.
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Step 2: Scan the code with an authenticator app, such as Microsoft Authenticator or Google Authenticator.
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Step 3: Enter the Code from your app and press Confirm.
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Step 4: Save these recovery codes now, somewhere safe.
More detail
Each works once.
Change your password
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Step 1: Under Password, type your new password.
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Step 2: Press Save new password.
More detail
It signs you out of your other devices.
Stuck?
I can only reach my account page
Your role sees sensitive records, so two-factor is required. Turn it on, and the rest opens.
I lost my phone
Sign in with a recovery code. Lost those too? Ask HR or an account owner to reset your two-factor: see Reset someone's two-factor.
I forgot my password
On the sign-in page, press Forgot your password?, then Email me a link.
I've used my recovery codes
Press Make new recovery codes. It replaces the old ones.
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