Help centre / Your account, billing and support
Change your web address or use your own domain
Change where everyone signs in, or use an address on your own domain, such as hr.yourcompany.co.uk.
What you'll need: Access to your domain's DNS settings.
Both are in Settings, under Your organisation.
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Your old address keeps forwarding to the new one, so links people saved still work.
Change your web address
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Step 1: Open Your web address.
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Step 2: Under What should the new address be?, type the new name: lowercase letters, numbers and hyphens.
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Step 3: Press Edit address.
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You can change it once a year.
Use your own domain
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Step 1: Press Set up your own domain, type Your address, such as hr.
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in front of your domain, and press Continue.
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Step 2: Choose your DNS provider, and add the two records we show you there.
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Step 3: Wait for our email.
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We check every minute, and it usually works within 10 minutes.
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Step 4: Press Try it.
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Nothing changes for your staff yet.
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Step 5: Press Switch everyone now.
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Tick Email everyone the new sign-in address to tell them.
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Your website and email stay exactly as they are. Open the poster (PDF) gives you a poster with the new address and a QR code.
Stuck?
It still says Waiting for your two records
DNS changes can take a few hours. Check the records are exactly as shown, then press Check now. You can close the page: we email you when it works.
I don't know where our DNS is managed
It may not be where you bought the domain. Ask whoever set up your website or email, then press Email these records to someone for them.
It says another organisation has proved this domain is theirs
Whoever controls the domain's DNS decides. If it is yours, ask us below and we will sort it out.
It says I already have my own domain
Remove the one you have first, with Remove domain, then add the new one.
Our own domain stopped working
Someone changed or removed a DNS record. Your page shows what is wrong. Put the record back, then press Check now. Until then, the Switch back to button returns everyone to your KivoHR address.
Staff stopped getting push notifications after the switch
Each person turns push notifications on again once, on each device.
Thanks. That helps us make the guides better.