Help centre / Your account, billing and support
Set how your staff sign in
Add your email domain, move staff to their work email, and turn on Microsoft or Google sign-in.
What you'll need: Access to your domain's DNS settings, Your company's email domain.
Go to Settings, People and records, then Sign-in.
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First prove your email domain is yours. Everything else builds on it.
Add your email domain
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Step 1: Press Add a domain.
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Step 2: Type the Domain, the part after the @ in your work email.
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Press Add domain.
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Step 3: Press Copy beside the TXT record, and add it at your DNS provider.
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Step 4: Press Check now.
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We also check every night, so you can leave it with us.
Use work email to sign in
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Step 1: Tick Staff whose work email is on these domains sign in with it, and press Save.
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Step 2: To move people over, press Switch to work email.
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Someone who has signed in before confirms it from their work email.
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Step 3: For Microsoft or Google sign-in, press Connect Microsoft or Connect Google.
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Step 4: Press Test it.
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Once the test works, press Turn on.
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Leavers, and people whose email is elsewhere, such as agency workers, keep the address they have.
Stuck?
It says a public email service can't be added
Domains like gmail.com belong to everyone. Add the domain of your own company's email addresses.
It still says Waiting for DNS
DNS changes can take a few hours to reach everyone. Check that the TXT record is exactly as copied, then press Check now again later.
It says another organisation has verified this domain
Whoever controls the domain's DNS decides who it belongs to. If it is yours, ask us below and we will sort it out.
I can't see Connect Microsoft or Connect Google
Signing in with a Microsoft or Google work account is not on your plan. Press See plans.
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