Help centre / Shifts, clocking and phones
Fix a missed clock and answer exceptions
Put right a clock you forgot, answer the days that need a manager, and check everyone is out in a fire or a drill.
What you'll need: The day and time you started or finished.
A missing clock stays missing until you say what happened, and your manager agrees it.
Fix a missed clock
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Step 1: On Home, press Fix a missed clock.
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Step 2: Choose the day.
More detail
Days from the last two weeks are offered.
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Step 3: Add the time you started or finished.
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Step 4: Choose what happened and press Send.
More detail
Your manager approves it.
Answer exceptions (managers)
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Step 1: Go to Attendance, Exceptions.
More detail
It lists only days that need you.
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Step 2: Press Show the day to see the clocks, the shift and any leave.
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Step 3: Press Accept, Record sickness, add the missing clock, or dismiss it with a reason.
Roll call in a fire or a drill (managers)
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Step 1: Go to Attendance, Roll call, choose the site and press Start roll call.
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Step 2: Mark each person as you see them.
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Step 3: Press Everyone accounted for, or End roll call.
Stuck?
It says "Say what happened"
A fix needs a reason. Choose one, or write a few words.
It says "Nothing is missing on that day"
That day has both its clocks. To change a time, ask your manager to correct it.
It says "Choose a time that has already happened"
A fix is for the past only. For today, clock in as usual.
I can't just accept this exception
A day with no clock-in needs an answer: record sickness, add the clock, or dismiss it with a reason.
There's no Fix a missed clock button
Clocking isn't on for your job yet. Ask HR.
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