Help centre / Your account, billing and support
Keep track of Kivo Credits
See what AI has used, set a monthly limit for each person, top up, and download the ledger.
Each use of AI costs credits.
More detail
Your plan gives you an allowance each month. Go to Settings, Subscription, then Kivo Credits.
Set limits and top up
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Step 1: See Credits you can use now, and who used them this month.
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Step 2: Press Limits per person, give each role its Credits a month, and press Save changes.
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Step 3: To give one person a different limit, use Add a person, and press Save their limit.
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Step 4: To top up, choose a pack under Buy, or tick Top up automatically and press Save.
More detail
A report question takes about 23 credits, and a letter draft about 1,600. Top-ups last 12 months and are used after the month's allowance.
See every credit
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Step 1: Press Open the ledger.
More detail
It lists who used what, when, and where every credit came from.
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Step 2: Press Excel, CSV or PDF to download it.
More detail
We never keep the words anyone typed to the AI. Each line is kept six years as a billing record.
Stuck?
Someone says they have reached their AI limit
They can ask for more from the message they see. Approve it, or raise their limit under Limits per person.
It says your Kivo Credits have run out
Add a pack under Buy, or turn on Top up automatically so it doesn't happen again.
I can't approve my own request for more
You manage Kivo Credits, so change your own limit in Limits per person.
Someone else needs to see or manage credits
Account owners can. To let someone else, give them a role with See Kivo Credits or Manage Kivo Credits under Who can see and do what.
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