Help centre / Your account, billing and support
Export all your data
Download every record, file and report of your organisation, to keep or to move to another system.
What you'll need: Your password, or access to your email.
You can take everything with you, at any time, for free.
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It works even while your account is read-only.
Ask for your export
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Step 1: Go to Settings, Subscription, then Plan and billing.
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Step 2: Press Export all data.
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Step 3: Confirm it is you: type your Password, or press No password? Email me a code.
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Step 4: Press Prepare my export.
Download it
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Step 1: Wait for our email.
More detail
A big organisation's export takes longer.
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Step 2: Open the link in the email.
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It works only for you.
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Step 3: Download each ZIP file.
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A big organisation gets more than one.
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Step 4: Open README.txt first.
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It says what each file holds.
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Records come as CSV, which opens in any spreadsheet, and as JSON, which other systems can read. Your files come as you uploaded them.
Stuck?
I can't see Export all data
Only account owners can export. Ask an account owner to do it, or to make you one.
It says an export is already being prepared
Someone already asked. The link goes to whoever asked for it. Wait for that one to finish, then ask again if you need your own.
It says exports wait until the move is done
Your organisation is moving to its own database. Ask again once the move has finished.
My link doesn't work any more
A link lasts 7 days. If your organisation's data is due to be deleted, it lasts until that day instead. Ask for a new export.
I never got the email
Check your junk folder. The email goes to the address you sign in with.
Thanks. That helps us make the guides better.