Help centre / Your account, billing and support
Switch AI on, and choose what it may do
Decide whether AI may suggest things, which features use it, and where the data may go.
AI only ever suggests.
More detail
A person always checks and confirms before anything is saved. Go to Settings, People and records, then AI assistance.
Switch it on
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Step 1: Read the AI addendum, and the impact assessment with Read the impact assessment (DPIA) template.
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Step 2: Choose Where it may be processed.
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Step 3: Tick to accept the addendum, and press Switch AI on.
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Step 4: Under each feature, see what it sends, and press Switch off for any you don't want.
More detail
Only an account owner can do this, because it is your organisation's decision. Each feature sends only what it needs, never whole records.
Tell your staff, or stop it
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Step 1: Copy the wording for your staff privacy notice, or press Publish as a notice.
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Step 2: To stop everything at once, press Switch AI off now.
More detail
Nothing more is sent, from the next request on.
Stuck?
It says Paused until you look at a change
We changed a provider or the addendum. Read what changed, then press Accept the change and switch back on.
It says no provider is set up yet
Nothing can be sent where you chose. Choose a wider location, or wait until a provider there is ready.
We don't want a new provider we were told about
Press Object. Your data never goes to it. A feature with no other provider stays off for you.
Someone says AI has stopped working for them
They may have reached their limit, or your credits may have run out. See Kivo Credits.
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