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Grievance outcome letter

A free template for telling an employee the outcome of their grievance: a finding on each point they raised, what you will do about it, and how to appeal.

Fill it in KivoHR in one click

When to use it

After the grievance meeting, once you have considered what was said and anything you looked into afterwards. Write without unreasonable delay.

Answer each point the employee raised, not only the grievance as a whole: an outcome that skips a point is often the reason for an appeal.

What the law asks of it

  • The decision, in writing, without unreasonable delay. (Acas Code of Practice on disciplinary and grievance procedures, paragraph 40)
  • Where appropriate, what you will do to resolve the grievance. (Acas Code, paragraph 40)
  • That they can appeal if they are not content with the outcome. (Acas Code, paragraphs 40 and 41)

The template

Words in [brackets] are yours to fill in.

Grievance outcome

Dear [first name],

Thank you for attending the grievance meeting. Having considered everything, my findings on each point are:

  • Point 1: [the first point] — Upheld. [Why]
  • Point 2: [the second point] — Not upheld. [Why]

Overall, your grievance is [upheld, partly upheld or not upheld].

What will happen now: [what you will do]

You have the right to appeal against this decision. If you wish to, write to [name] by [date], saying why.

Yours sincerely,
[your name]
for [company]

Email me the Word file

Handy on a phone: we’ll send the Word file and the PDF to your inbox.

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In KivoHR, this letter writes itself

  • Each point the employee raised is already on the case, with your finding beside it.
  • The appeal date and who to write to are filled in from the case.
  • It goes out to be read, and is kept on the case with the notes of the meeting.

Already use KivoHR? Sign in, go to Cases, open the grievance, and record its Outcome. The letter is ready to check and send.

Sources

This template is general information, not legal advice. For one person’s situation, ask Acas (0300 123 1100, free) or a solicitor.

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