Help centre / Getting started
Sign in for the first time
Open your invite, prove it's you with a code, choose a password, and sign in on a computer or in the app.
What you'll need: The invite email from your employer, Your email inbox open.
Your employer sends you an invite by email.
More detail
It works once, for 7 days, and sets up your own password.
Set up your sign-in
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Step 1: Open the email from your employer and press Get started.
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Step 2: Check it's you on Welcome, then press Send my code.
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Step 3: Type the 6-digit code from your email and press Next: choose a password.
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Step 4: Type a Password, type it again, and press Save password and continue.
More detail
You're in.
Sign in after that
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Step 1: On a computer, go to your organisation's KivoHR address, from your invite email.
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Step 2: Type your Email address, then your Password, or press Email me a code instead.
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Step 3: In the KivoHR app, tap Get started and type your email: we send you a code.
Stuck?
The invite says it has expired, or has been used
An invite works once, for 7 days. On the sign-in page, type your email and choose Send my code. No code? Ask HR to send the invite again.
The code never came
Check your spam folder, then press Send it again. Still nothing? Ask HR to check the email address they used for you.
It says "That code is not right"
Use the newest email: sending a new code stops the old one working.
It says "That email and password don't match"
Check both, or press Forgot your password? to choose a new one by email.
It says "Too many attempts"
Wait the minutes it shows, then try again.
I lost the phone with my authentication codes
On Two-factor authentication, type one of your recovery codes in Or a recovery code. No recovery codes? Ask HR to Reset two-factor for your login.
It says my organisation has turned off my sign-in
Only your employer can turn it back on. Ask HR.
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