Help centre / People and records
Raise a grievance
Make a formal complaint to HR about something at work, kept in your own words and seen only by those who deal with it.
A grievance is a formal complaint to HR about something at work.
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It isn't for emergencies, or for reporting wrongdoing in the public interest (whistleblowing). Your words are kept exactly as you send them.
Raise one
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Step 1: Go to My cases and press Raise a grievance.
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Step 2: Write What is your grievance about?: what happened, when, and who was involved.
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Say What would you like to happen? if you can.
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Step 3: Is it about a particular person? Choose them, or leave it if it isn't.
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They won't see it.
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Step 4: Attach anything that helps, up to 10 MB, and press Send to HR.
Stuck?
Who will see it?
HR at your employer, and the people they ask to deal with it. Not your manager unless HR asks them to, and never the person it's about.
It's about my manager
It goes to HR, not to them, and they can't be asked to deal with it. The form tells you so.
I'd rather sort it out informally
Tick I would like to try to sort it out informally first.
It's about sexual harassment
Tick Is this about sexual harassment? HR is shown the employer's duty to prevent it.
I'm in HR: how do I handle one?
Thanks. That helps us make the guides better.