Help centre / People and records
Handle a flexible working request
Ask to change your hours, days or place of work, and, as HR, record, talk through and decide a request within the time the law allows.
What you'll need: What they asked for, and from when, The day the request arrived.
Anyone can ask to change their hours, days, times or place of work, from their first day.
More detail
The employer has two months to decide, appeal included, and must talk it through before refusing. GOV.UK: flexible working
Decide a request
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Step 1: A request made in KivoHR is listed for HR.
More detail
To record one sent another way, press Record a flexible working request.
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Step 2: Set The day it arrived: the two months run from that day.
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Step 3: Talk it through with them, then press Record the consultation.
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Step 4: Press Agree and tell them, or choose the business reason and Refuse and tell them.
An appeal
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Step 1: They can appeal a refusal from their own request.
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Step 2: Press Decide the appeal, then Uphold and tell them or Turn it down and tell them.
Stuck?
It says to talk it through before refusing
The law expects a consultation first. Press Record the consultation, then refuse.
It says to choose the business reason for refusing
A refusal must give one of the reasons the law allows. Choose it.
It says a request is still waiting
Someone can have one request at a time. Decide or withdraw it first.
It says to choose the day it arrived, today or earlier
The day it arrived can't be in the future.
We need more than two months
Agree more time with them, and record it on the request.
More detail
Agree it on trial
Once you have agreed, open the request's ⋯ and choose Put it on trial, then pick the day the trial ends. Two weeks before it, Compliance reminds you. Open the request and press Close the trial: Keep it for good, or End it, saying what you agreed with them. Going back to the old pattern changes their contract, so agree it with them first.
Thanks. That helps us make the guides better.
Not legal advice. Checked against the law on 1 November 2026; we check it again by 6 April 2027, and sooner if the law changes.