Help centre / People and records
Decide requests in Approvals
Approve, decline or ask about any request waiting for you, from holiday to expenses, in one place.
Every request waiting for you is in Approvals: holiday, missed clocks, overtime, expenses, shift swaps and more.
Decide a request
-
Step 1: Go to Approvals.
More detail
Waiting shows what needs you, and when each is due.
-
Step 2: Press a request to open it.
-
Step 3: Press Approve, or Decline and say why.
More detail
They are told at once.
Ask for more first
-
Step 1: On the request, press Ask for more.
-
Step 2: Say what you need to know.
-
Step 3: It waits in Asked until they Answer, then comes back to Waiting.
Stuck?
It says no approval route is set up
Nobody is named to decide that kind of request. Your organisation sets it in Settings, Who approves what.
It says nobody is waiting for an answer from me
Someone else decided it, or it was withdrawn. Go back to Approvals.
Why must I say why I declined?
So they know what to do next. They read your reason.
A request I expected isn't here
It's at a step that someone else decides. Settings, Who approves what shows who.
What happens if nobody decides?
After the number of working days your organisation sets, it goes up to the next approver.
Thanks. That helps us make the guides better.